FAQs for Tenants

Office Detail

The office is located at 207 Musgrave Rd, Red Hill 4059. It is open Monday to Friday 8.30—5 pm. Inquiries can be made on 07 3368 1654, emergencies on 0433 444 104.

Keys

Property Minders Asset Management has a spare set of keys for emergencies. These can be borrowed upon identification. They must be returned within 24 hours and are not available out of office hours or on public holidays. Locks can be changed only after permission has been granted by the landlord and the office is supplied with a copy of any new keys.

Bond

The bond is payable at the commencement of your tenancy and is lodged with the Residential Tenancies Authority. This is usually four weeks bond for unfurnished properties. It is held as security for damages or any unforeseen wear and tear.

Rent Payment Methods

We accept direct deposits via internet banking, bank cheques, or money orders – NO CASH.

Regular Inspections

Throughout your tenancy, the premises will be inspected regularly by Property Minders Asset Management after a minimum seven days notice in writing has been given to you.

Telephone, Gas and Electricity

It is your responsibility to have the correct account placed in your name or names and to arrange to have a meter reading prior to moving in or vacating the premises. Direct Connect can assist you with these connections at no charge. Please speak to your Property Manager at the lease signup.

In the event of power failure, check the safety switch first and then with your electricity supplier before

Repairs

All repair requests must be in writing to our office – either email or faxed. You can submit your request on-line or download the Maintenance Request Form from this website.

Tenancy Insurance

We recommend that you take out contents insurance for your personal possessions as the landlord is not obligated to insure your personal items.

Termination of the Tenancy

Your Residential Tenancy Agreement is a legal and binding contract, which provides protection for both you and the Landlord. If you wish to vacate at the lease end date, we must receive 14 days notice in writing of your intention to vacate.

If your fixed term has ended, and you have not signed a lease renewal, you may continue to live there or vacate. If you vacate, you must give 14 days notice in writing to the office. If you have to vacate prior to the lease ending, this will be deemed a lease break and you will still be responsible for rent up until the new tenant is found; you will need to pay for advertising to find a new tenant and the new tenant has to be approved by the owner. You will also be responsible for fees that would usually be charged to the owner (such as the Letting Fee).

How do I get my bond back?

Your property manager will conduct an Exit inspection after you have vacated, cleaned and returned the keys. Rent will be payable until all keys are returned and there should be no rental monies owing. If the vacate inspection is satisfactory, your property manager will complete the bond refund form. This can be collected from our office, or mailed direct to the RTA for payment by cheque or direct deposit into your account.

If there is damage caused by you, this will have to be repaired by you at your cost – back to the standard it was prior to the damage. If it has not been repaired by you, the cost of repairs will be deducted from your bond.

Maintenance & Repairs

Click Here to troubleshoot common maintenance and repair queries, and to download a Maintenance Request Form.

In an Emergency

Before you log your Maintenance Request, please check the following tips to avoid any unnecessary call outs. If it is after hours, please consider whether it is an emergency and if it can wait until business hours.  In an Emergency, please follow the procedures listed - click here for Emergencies.

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